Privacy Policy
Hanamura has developed this Privacy Policy to inform you how we protect personal information collected about users of the online service accessible through the website – hanamura.com.au – or services provided by or referenced in the website and how such information may be used or disclosed by Hanamura.
By accessing, browsing or using the website or any services provided by or referenced in the website, you confirm that you have read, completely understood, agreed and accepted our privacy policy. Please read it carefully, and you if do not agree to any of the terms outlined in this privacy policy you should not use the website. We may from time to time update the privacy policy, so please check it periodically to stay informed of any changes.
We understand the importance of your privacy and treat personal information that you provide with respect and compliance with the National Privacy Principles contained in the Privacy Act 1988.
When using this website or by ordering with us, you consent to the collection, use and disclosure of your personal information in accordance with this Policy.
Collection of personal information
We collect information necessary for us to process your orders, register you for an account, loyalty program, process your employment application or provide you with other services or assistance you have requested and we will do so by lawful and fair means. Such information can be collected on our website, via electronic mail, by telephone, in person or via linked social networking websites, such as Facebook, Instagram, and other lawful means.
Sometimes, we may collect personal information from third parties such as credit reporting agencies or our marketing agencies. If we do so, we will ensure that we act in accordance with relevant Australian laws.
Information that we collect among other data includes your name, surname, telephone number, address, email, date of birth, age, menu preferences, comments, feedback, reviews and any other information that you provide for us to complete the services you requested. If you are applying for employment we additionally collect all information regarding your current and previous working experience, education, interests, skills, employment preferences, references, eligibility to work in Australia and other information.
How you personal information is stored
We take reasonable steps to protect your personal information from loss or unauthorised access. However, the transmission of information via the Internet is not totally secure.
Although we strive and take precautions to ensure the protection of your information, we cannot warrant the security of your data transmitted to our online services, so you transmit information at your own risk.
How your personal information will be used
We collect your personal information to provide you with the services and products which include, among other things:
- Process your orders,
- Provide you with SMS or/and Email confirmation of your order,
- Allow you to register and participate in our Loyalty Program, promotions, contests, questionnaires, surveys,
- Provide you with the assistance, products, and/or services you have requested,
- Process and review you employment application,
- Analysing our website statistics,
- Store the information for your next orders,
- Sending you offers and promotions about our services and products,
- Conducting marketing research about our services and products,
- Contact you regarding your order progress, including cancellation, being ready for pick up, unavailability, refund,
- Requesting your feedback about our products and services.
Credit Card details
Hanamura does not store your credit card details when you use a credit card to pay for your order at our restaurant, upon delivery or online, where all payments are handled by a secure third party payment gateway and mobile terminals of Commonwealth Bank of Australia.
Only partial credit card details are stored in receipts and bank transactions history: name on the card, expiry date and the last 6 digits of your card.
Disclosure of personal information to third parties
The information we collect from you we may disclose:
- to related entities: companies, suppliers, consultants, contractors or agents for the purpose for which the personal information is collected,
- to meet the purpose for which it was submitted,
- to relevant food safety authorities and health authorities for the purpose of investigating a food safety or health issue,
- to government departments, where the law requires or authorises us to do so,
- if you place an order on our website and decide to pay online for your order, your details will be processed directly or through the API of a third party payment gateway (Commonwealth Bank of Australia),
- if you place an order on our website, your mobile phone number will be provided via API service to a third party SMS gateway (twilio.com), so you can receive an sms with verification code necessary to verify your mobile number and confirm the order,
- to others that you have been informed of at the time any personal information is collected from you,
- if your personal information was collected in connection with or by a third party, such as promoters, social networks, or other lawful means,
- with your consent (express or implied) to others.
If you have applied for employment, we may disclose your information to:
- law enforcement agencies to verify if you have a criminal record,
- educational organisations to the extent necessary to verify your qualifications,
- recruitment agencies or agents acting on our behalf,
- referees or previous employers,
Subscription
When we collect information from you, you may be asked to subscribe to receive Hanamura updates, news, offers and promotions. At any moment you will be able to unsubscribe by clicking the “unsubscribe” button at the bottom of any Hanamura email.
Cookies
Like many websites on the Internet, our website uses cookies. Cookies are small pieces of information sent to your personal computer’s hard drive during the exchange of data when you visit our website. Cookies enable a website to identify your browser as a previous visitor by means of a unique string of numbers assigned on a previous visit. Our cookies assist us in collecting information about the pages you access or visit on our website, and in recording any preferences you indicate on our website. We also use cookies to make your experience on our website more personalised and convenient, so for example, you will not need to fill your delivery details when you place a new order, as your information is already pre-filled. However, if you do not want our website to send you cookies, you may always block them in your browser. Additionally, you may also erase any cookies that have been saved previously.
Our cookies cannot and do not retrieve any other data from your hard drive or pass on computer viruses. If you are browsing our website, a cookie only identifies your browser and user id, but not your identity. If you place orders with us, we use cookies to assist in storing your preferences and recording other session information.
Links to other websites
Our website contains links to third party websites. These links are placed only for your convenience, so for example you may get directions to our restaurant with a single click, which will redirect you to Google Maps. Such links to third party websites are not an endorsement of the trustworthiness of that website or its content and any information collected by such websites will be subject to that website’s privacy policy.
Any communications or materials you send to us via our website, by electronic mail, Hanamura’s fan pages in social networks or otherwise, including but not limited to questions, reviews, feedback, comments, photos, images, ideas will be treated as non-confidential and non-proprietary. Any personal information will be treated with compliance set forth in this Privacy Policy and Australian law. Any materials that you post or transmit subjected to the Privacy Policy may be used by Hanamura. For example, your review will be publicly available on our website in the Reviews section or if you take part in our contest we may post a winner’s photo together with their name.
Privacy queries
If you wish to make a query, send us a question or complaint about how we handle your personal information or a breach of the Australian Privacy principles, please contact us.